Frequently Asked Questions | FAQ | IT Services Company | IT-Micro
IT-MICRO is a leading IT services and solutions provider in Dubai, United Arab Emirates, delivering enterprise-grade networking, cybersecurity, cloud, data center, and managed IT services to businesses across the World. We help organizations design, deploy, secure, and manage modern IT infrastructure aligned with global standards and local compliance requirements.
With a strong focus on reliability, security, and performance, IT-MICRO supports enterprises, SMBs, and government entities with end-to-end IT solutions backed by certified engineers and local UAE support.
Why Prefer IT Micro?
Q: Which brands does IT-MICRO supply?
A: We supply Dell, Cisco, HPE, Fortinet, Juniper Networks, Huawei and Lenovo enterprise products, plus accessories and spares.
Q: Do you provide on-site support across UAE?
A: Yes — we offer local engineer dispatch, AMC plans and 24/7 remote support.
Q: Can IT-MICRO handle large data center procurements?
A: Yes — we provide procurement, logistics, warranty, and project implementation for large-scale deployments.
Q: Do you assist with Microsoft 365 migrations?
A: We handle licensing, migration, security configuration and post-migration support.
Q: How quickly can I get a quote?:
A: Submit RFQ with numbers or requirements; our team typically responds same business day.
Q: Do you offer RMA and spare part management?
A: Yes — authorized RMA handling and local spare inventory for faster turnarounds.
Q: Do you offer Cybersecurity Solutions?
A: Yes – We provide Cybersecurity Solutions in UAE and across the World.
Q: Do you IT Support & Infrastructure Services?
A: Yes – Complete IT infrastructure support for day-to-day operations and long-term growth.
Our Microsoft 365 Services
We offer end‑to‑end Microsoft 365 services — tailored, managed, and supported by experienced professionals:
Licensing & Subscription Management
We guide you to choose the right Microsoft 365 plan(s) based on your business size, user roles, and needed features — ensuring cost‑effectiveness without compromising on capabilities.
Migration & Deployment
Whether you’re moving from on‑premises servers, legacy email systems, or other cloud platforms — we handle the migration of emails, files, permissions, and settings with minimal downtime.
Setup & Configuration
We configure Microsoft 365 settings according to best practices: user accounts, groups, permissions, compliance policies, security settings, and collaboration workflows tailored to your business operations.
Security, Compliance & Data Protection
We enable and manage advanced security features — such as multi‑factor authentication (MFA), data loss prevention (DLP), encryption, secure sharing policies, and compliance settings — safeguarding your sensitive business data.
Ongoing Support & Administration
Our team provides continuous support and administration — handling updates, user management, additional setups, troubleshooting, and user training.
Training & Adoption
We offer training sessions to help your employees get the most out of Microsoft 365 tools, ensuring smooth adoption and improved productivity across the organization.
Who Benefits from Microsoft 365 Services?
- Small and medium-sized businesses (SMBs)
- Large enterprises seeking modern collaboration and productivity tools
- Remote or hybrid workforces
- Organizations needing secure, cloud-based email and document management
- Companies focusing on compliance, data security, and regulatory requirements
Why Choose IT‑MICRO for Microsoft 365?
Certified Microsoft experts with deep knowledge of migrations and cloud management
Tailored solutions aligned to your business size, needs, and security requirements
End-to-end services — from licensing and migration to long-term support
Local UAE-based support — understanding regional business needs and compliance
Training and adoption support — helping employees make the most of Microsoft 365 tools
